Privacy Policy
Last updated: December 25, 2024
At RAD Sherpa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for our services
- Fill out a contact form
- Subscribe to our newsletter
- Communicate with us via email or phone
This information may include your name, email address, phone number, professional credentials, and healthcare facility information.
Medical Imaging Data
When you use our AI diagnostic services, we process medical imaging data strictly in accordance with HIPAA regulations and other applicable healthcare privacy laws. All patient data is de-identified and encrypted during transmission and storage.
Usage Information
We automatically collect certain information about your device and how you interact with our website, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Operating system and device information
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI diagnostic services
- Process and respond to your inquiries and requests
- Send you technical notices, updates, and administrative messages
- Communicate with you about products, services, and events
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms and policies
3. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- End-to-end encryption for data transmission
- Secure data storage with restricted access controls
- Regular security audits and vulnerability assessments
- HIPAA-compliant infrastructure and practices
- Employee training on data protection and privacy
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent: When you explicitly authorize us to share specific information
- Service providers: With trusted third-party vendors who assist in operating our website and services, subject to confidentiality agreements
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to continued protection of your information
5. HIPAA Compliance
RAD Sherpa is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). We serve as a Business Associate to covered healthcare entities and:
- Maintain strict physical, technical, and administrative safeguards for Protected Health Information (PHI)
- Execute Business Associate Agreements (BAAs) with all healthcare partners
- Ensure all AI processing of medical data meets HIPAA Security Rule requirements
- Provide breach notification in accordance with HIPAA regulations
- Train all employees on HIPAA compliance requirements
6. Your Rights and Choices
You have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Opt-out: Unsubscribe from marketing communications at any time
- Data portability: Request a copy of your data in a structured format
To exercise these rights, please contact us using the information provided below.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that your information receives an adequate level of protection.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical imaging data is retained according to applicable healthcare regulations and your organization's retention policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
dpo@radsherpa.comQuestions About Our Privacy Practices?
We're here to help. Contact our team for any privacy-related inquiries.
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